FAQ

 

Shipping

Free shipping within the USA. 

Order confirmation

Orders received before 6pm Monday - Friday will be shipped on the next business day using standard postal services.

Delivery confirmation

Will be sent via email once your product is sent out. By SMB, is not liable for any lost, stolen or misplaced packages. The purchaser is responsible to provide an accurate address and contact information. 

Damaged/Missing Products

Please contact By SMB within 24 hours of your product being received, if you believe that an item is damaged or missing, via email.  No return will be accepted without prior authorization from By SMB. 

Returns

We do not refund By SMB products, if you are not satisfied with your purchase, however, we appreciate your feedback. 

How do I order wholesale?

For those interested in purchasing LiV by SMB for retail or to be Stock List please contact: sarah@sarahmaxwellbeauty.com